The Screen Distance is a one-of-a-kind feature of iOS 17 and is widely getting attention from users far and wide. But while the feature is something different and useful, it’s not fully immune to errors and glitches.

Most users have complained about facing the Screen Distance not working error, while others report that the feature isn’t working as intended. So, which of them is bothering you? Continue scrolling the page and find everything you need to know about the error. The guide takes you through the reasons behind the trouble and solutions to get rid of the same. So, shall we start?

Which iPhone Models Support the Screen Distance Feature?

Before we glide into the reasons and solutions, we would like to ask one simple question – Does your iPhone support the Screen Distance feature? People often overlook the compatibility of their device with the new feature and start lodging complaints about the error.

So, it’s recommended to check whether your device supports the Screen Distance feature and then move to further reasons and solutions.

The Screen Distance feature is compatible with only those iPhones that can upgrade to the latest iOS iteration. Below, we have listed the iPhone models that support the Screen Distance. Let’s have a look.

  • iPhone XR
  • iPhone XS and XS Max
  • iPhone 11, Pro, Pro Max
  • iPhone 12, Mini, Pro, Pro Max
  • iPhone 13, Mini, Pro, Pro Max
  • iPhone 14, Plus, Pro, and Pro Max

What Triggers the Screen Distance Not Working Error on iOS 17?

Do you own the Screen Distance-compatible device but are still facing the error? Have you upgraded to iOS 17? There are multiple reasons why you are experiencing trouble. And you’ve got to be ready to deal with both hardware and software-related concerns. 

You might be facing the error because:

  • Your TrueDepth camera is not clear.
  • The screen guard restricts the software to detect the safe distance.
  • The Screen Distance feature is not enabled.
  • Your iPhone is facing a technical bug.

What are the Most Effective Solutions to Resolve the Screen Distance Not Working Error?

Here’s how to resolve the Screen Distance not working error. Stick to the solutions below and get rid of the trouble in less than no time. Scroll down and get ready to make notes.

1.      Remove the Screen Guard

Sometimes, the screen guard restricts the iPhone from accessging the TrueDepth camera, which further makes it unable to identify the safe distance. Hence, the very first thing you can do to resolve the error is to remove the screen guard and see if this hack has resolved the error.

2.      Turn off the Screen Distance and Enable it Again

If the problem continues, don’t lose your patience, and disable the Screen Distance feature for a while. It can resolve the minor technical bug in the update. Visit the Settings tab, go to Screen Time and toggle the off the button located in front of the Screen Distance.

Wait for a few minutes, and then follow the same path to enable the Screen Distance feature. Test the feature and see if the problem has resolved.

3.      Reset your iPhone

There are times when the bug is not in the Screen Distance but in the smartphone itself. In that case, the simple solution is to hard reset your iPhone or iPad, and flush out the temporary files in seconds.

Here’s how to initiate the process.

  • Press and release the volume up button and do the same with the volume down button.
  • Hold the side button until the slider appears.
  • Wait for some time and follow the same process to switch on the device. We hope your issues as now been resolved. If not, please don’t lose your breath and follow other methods on the list.

4.     Reset your Face ID

If the error is still haunting you, it’s best to reset your Face Id. Many a time, the issue occurs due to the Face ID authentication problem. In that case, you are advises to give the Face ID a reboot and resolve the error for good. Here’s how.

  • Go to the Settings app and scroll down to the Face Id and Passcode.
  • Select “Reset Face ID” and set up the Face ID again.


That’s all about the solutions to fix the Screen Distance not working error. Do you find our guide helpful? Please share your feedback with us in the comments below and let us know if our solutions are effective enough to resolve the error.

If you still get stuck in the trouble, do let us know, and our experts will help you in your hour of need. Thanks for reading and get in touch with us for more such guides.